Contact Us

Contact UIF Portal — send us a message or reach the official UIF channels.

Send us a message

Use the form below to send UIF Portal a message. The most useful messages are corrections to a guide (a step that has changed, a figure that is out of date, a link that no longer works), suggestions for a topic we should cover, and questions about something on this site. We read every message. Please write clearly and say which page your message is about, so we can find it quickly.

Do not include personal information in your message. Never send your South African ID number, your passwords, your banking details, your claim reference number, or any document that contains personal information. This is an information website, not a claims office, and we cannot help with an individual claim through this form — and sending personal details through a website form is never safe.

Please note: this form is not connected to an email address yet, so messages sent here are shown as received on screen but are not delivered anywhere for now. For anything about your own claim, payment or registration, use the official channels below — only the UIF can help with those.

Official UIF channels — for your own claim

For anything about your own claim, payment, registration or contribution record, contact the UIF itself. Only the Fund can look at your record, tell you where your claim stands, or fix a payment:

UIF Online at uifonline.labour.gov.za — log in to your account for employee benefit claims, claim status and payments. This is the portal for new employee benefit claims.
uFiling at ufiling.labour.gov.za — for employers: registrations, declarations and contributions. Employee benefit claims on uFiling closed on 20 May 2026.
UIF call centre on 0800 030 007 — have your ID number and your claim reference number ready before you call, and write down the name of the person you speak to and what they tell you.
USSD on *134*843# — check claim and payment status from any phone, without internet or airtime for data.
Labour Centres — visit in person with your ID and your documents. The Department's website lists the centres; take the originals and copies of everything the guide for your benefit type lists.

Only use the official portals and the official call centre. Never pay anyone to log in, check a status, "process" a claim or "fast-track" a payment for you, and never share your password or banking details with a stranger, a social media account or an unofficial website. UIF services are free.